Refund policy
Return and Refund Policy
All return and refund requests are reviewed individually by Basecamp Process Components (“BPC”). Returns require prior written authorization from BPC. Submitting a request does not guarantee that a return or refund will be approved.
Used or Installed Products
Products that have been used or installed are not eligible for return. Do not install or place a product into service if it appears damaged, incorrect or unsuitable for the intended application.
Unused Products
Unused and uninstalled products may be considered for return on a case-by-case basis. Whether a return will be accepted, and the amount of any refund, will be determined by BPC at its discretion, subject to applicable law. Any conditions associated with an approved return will be provided in writing before the return is authorized.
Products returned without prior written authorization may be refused.
Damaged, Defective or Incorrect Products
If an order arrives damaged, defective or different from what was ordered, contact BPC before installing or using the product. Include the order number, product or part number, a description of the issue and photographs when available. BPC will review the request and provide further instructions.
Requesting a Return or Refund
Send requests to info@bpcvalves.com. Please include:
- Order number
- Product name, part number or SKU
- Reason for the request
- Confirmation that the product has not been used or installed
- Photographs of the product and packaging when applicable
Do not send a product back until BPC has issued written return instructions.
This policy does not limit any rights or remedies that cannot be excluded under applicable law.